Job Title: Account Manager and Onboarding Specialist
Salary: £30,000
Location: Hybrid – Working from home with occasional travel
Working Hours: Monday to Friday, 37.5 hours per week
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
AutosOnShow are the Digital Imaging specialists of Constellation Automotive Group with an established track record of dominance in the automotive market. We know that our success depends on our ability to provide the best automotive video and imagery on the market, so if you’d like to be a part of this, we’re looking for an Account Management and Onboarding Specialist to help shape that future.
As an Account Management and Onboarding Specialist, you’ll play a key role in transforming the way the world’s best-known automotive brands showcase their vehicles. You’ll be the friendly face welcoming new customers to our cutting-edge vehicle imagery platform - guiding them through setup, solving challenges, and making sure they’re set up for success. You’ll also build lasting relationships with our existing clients, ensuring they continue to get the very best from our technology and service.
Key Responsibilities:
- Build and maintain relationships with key customers and contacts
- Facilitate customer reviews
- Support an established sales team to maintain and manage the onboarding experience
- Ensure effective communication both internally and externally
- Support change requests within an established framework to fully meet customer requirements
- Support projects with internal teams to ensure successful delivery to meet deadlines
- Work closely with service delivery teams to maintain an exceptional customer service experience
- Create and update internal documentation and wiki guides
Knowledge and Experience Required:
- Experience of working within an account management role, we can teach you the industry.
- Some commercial experience or working successfully with, customer services, sales or account management teams
- Experienced at forming strong and trusted relationships with customers
- Excellent verbal and written communication skills
- Excellent organisational skills
- Commercial experience of using Microsoft Word, Excel, Outlook
- Full driving license
Advantageous but not essential:
- Experience of working within video, imagery & software
- Experience of working within the automotive sector
- Second European language
- Basic understanding of SFTP, APIs and on-line storage
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.