Job Title: Operational Account Administrator
Salary: £26,926.65 per annum
Location: Nottingham
Working Hours: Monday to Friday 8.30am – 5.30pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
Reporting to the Operational Account Manager, you will provide a comprehensive and reliable administration service to the Online Operations Team, by completing set daily tasks and to ensure all work and assigned tasks are completed to the required standard in accordance with current service level agreements and defined KPIs. It is key that all stakeholder relationships are smooth running and efficient. This role has a high volume of email enquiries form external customers which must be precisely responded to.
Key Responsibilities:
- Update systems by registering new vehicles including all service history and prepare any relevant documents for auction purposes
- Responsible for the creation of digital assets to the highest quality and accuracy in relation to documentation and vehicle specification within specified timelines
- High quality data input and accuracy in relation to documentation and vehicle details
- Working alongside the team to ensure KPI’s are met
- Checking of imaging and quality standards
- Attend to customer needs through email and telephone enquiries
- Take on other responsibilities outside of normal role as required
Technical skills:
- Excellent attention to detail
- Excellent time management
- Ability to prioritise workload
- Knowledge of Microsoft Office – including Excel and Powerpoint
- Email etiquette and management
- Knowledge of DTR & ACS Reporting
- Action and customer focused
- Experience in a fast paced office environment
- Good communication skills
Stakeholder Engagement:
- OAM’s – as your direct Line Manager, you will be expected to keep open, honest and in frequent communication with your appointed OAM to ensure set objectives are met and duties are performed to the best of your ability. You will also discuss future progression and any training/job enrichment opportunities that may arise
- OAE’s – work with the OAE Team to ensure all pre-sale administration is completed accurately and in a timely fashion in accordance with Customer SLA’s
- Branch Operations Teams – communicate with the Centre Teams as/when required to ensure all vehicle detail information is completed accurately and in a timely manner.
- Communicate effectively any requirements for further action.
- Online Administration – ensure pre-sale reports and other relevant information is relayed and communicated to Online Admin teams to ensure Lotting and sale downloads can be completed as soon as possible to ensure maximum marketing and sale visibility to buyers
- Sales Program Team – communicate any relevant details around sales to the Program Team to ensure all departments are aligned
Knowledge and Experience:
Essential:
- Able to demonstrate high-level organisational skills
- Ability to demonstrate high level communication skills
- Previous Administrative experience
- Experience of working as part a team
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.