Job Title: Quality and Inventory Controller
Salary: £30,000 per annum
Location: Thurleigh (On site) – Occasional travel required
Working Hours: Monday to Friday, 40 hours per week (8:30am-5:30pm)
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
To own and coordinate the quality and inventory control processes across the used car leasing and retail operations, ensuring vehicles meet agreed customer, operational and commercial standards. The role is responsible for monitoring inventory performance, stock churn, quality, compliance and complaint trends whilst building strong relationships with internal and external stakeholders to drive service excellence, continuous improvement and KPI achievement.
You will be hands-on and will require a proactive and investigative approach. You will be expected to spend time within operational areas, understand processes first hand, investigate issues at source, challenge failures, identify root causes and work collaboratively with teams to implement practical solutions. You will need some analytical skills to guide your approach to influencing some change. You will be required to log, investigate and manage the end-to-end process of complaints, monitoring progress of resolutions throughout and recording actions taken to avoid future failures.
The role will act as a key link between operational, commercial and customer-facing teams, building strong stakeholder relationships to drive accountability, continuous improvement, service excellence and KPI achievement across quality, inventory and customer outcomes.
Key Responsibilities:
- Control the end‑to‑end process of customer queries, complaints and resolutions, resolving within agreed timescales while balancing operational, commercial and customer considerations.
- Attend supplier or customer reviews as required.
- Provide your line manager with KPI tracking and data analysis where required
- Identify trends, risks and opportunities providing proactive insight to aid decision‑making and drive performance improvements.
- Work with operational and technical teams to deliver results that meet customer and business expectations.
- Challenge existing processes where appropriate and assist in adapting them to create better working practices.
- Take responsibility for all administrative aspects of complaints handling and related reporting as well as effective stock management.
- Carry out ad‑hoc tasks and contribute to wider projects that support business needs and personal development.
- Act as the central point of contact for quality and inventory-related matters, ensuring effective communication and collaboration across departments.
- Influence operational teams to achieve quality, inventory and customer service objectives.
- Develop credibility as the subject matter expert for quality and inventory processes.
Knowledge and Experience Required:
- Good understanding of BCA services and awareness of the various BCA businesses.
- Strong organisational skills with the ability to structure workload to meet daily and weekly objectives.
- Confident making informed decisions in a fast‑paced environment.
- Effective communication skills and the ability to work with colleagues at all levels.
- Proficient in reporting, presenting, and interpreting data to drive insight.
- Strong IT capability, including Excel, PowerPoint, and internal BCA systems.
Experience in complaints handling with sound judgement and a customer‑focused approach
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.