Job Title: Customer Service Advisor Salary: £27,552 per annum + commission Location: BCA Manchester (Hybrid), with 2 days per week office-based
Working Hours: 40 hours per week, worked over 5 days out of 7. Shifts are 9 hours between 8:00am and 7:00pm Monday to Friday, and between 8:00am and 5:00pm Saturday and Sunday. Shift patterns will be determined based on business needs and individual requirements.
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Key Responsibilities:
Providing support to customers with post sale enquiries
Processing delivery and collection requests from customers
Promoting our range of sales and services to existing and new buyers
Processing applications for access to BCAs Online systems
Providing information and advice to any customer enquiring about our services
Ensuring customer details held on file are up to date and accurate
Respond to enquiries via telephone, email or live chat
The confidence to think on your feet and the flexibility to adapt to a wide range of customers
Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation
Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience
Knowledge and Experience Required:
Able to demonstrate strong Customer Service skills (listening, communication, empathy)
Able to work as part of a team
Experience working within a Customer focused role
Organised with good time management
Positive attitude and natural curiosity to identify improvements
Able to handle difficult situations in a calm and confident manner
Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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