Job Title: Operational Account Administrator
Salary: £25,883.78 per annum
Location: Nottingham OR Measham (On site)
Working Hours: Monday to Friday, 40 hours per week (9:30am-5:30pm)
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
This role offers the chance to enhance your customer service skills, develop new processes, and contribute to the success of BCA as part of a collaborative team. Reporting to the Operational Account Manager, you'll provide reliable administrative support to the Online Operations Team, ensuring daily tasks are completed to meet service level agreements and KPIs. Strong internal communication and efficient stakeholder relationships are essential.
Key Responsibilities
- Update systems by registering new vehicles including all service history and prepare any relevant documents for auction purposes
- Responsible for the creation of digital assets to the highest quality and accuracy in relation to documentation and vehicle specification within specified timelines
- High quality data input and accuracy in relation to documentation and vehicle details
- Working alongside the team to ensure KPI’s are met
- Checking of imaging and quality standards
- Support with customer enquiries via telephone & email
- Ad hoc tasks
Knowledge and Experience Required:
- Strong communication and relationship management skills
- Customer service focussed
- Knowledge of Microsoft Office – Including Excel and PowerPoint
- Knowledge of DTR & ACS Reporting
- Experience working in a fast paced office environment
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.