Job Title: Operational Account Manager
Salary: £40,000 - £50,000 DOE + Company car
Location: Blackbushe
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
Lead a team of Operational Account Executives, driving operational performance across a portfolio of customer accounts throughout the remarketing process. Responsible for inventory management, vehicle description accuracy, sales programme allocation, customer relationship management, service delivery, dispute resolution, and income recovery. Working closely with internal stakeholders to identify opportunities to improve volume, efficiency, performance, and customer experience while delivering excellent service standards.
Key Responsibilities:
- Proactive management and leadership of operational account executive and administration team
- Work closely with your Operational Account Management colleagues to ensure consistency across the wider business unit
- By attending relevant sites, work closely with Centre Operations teams to drive quality, manage inventory and speed of allocation and assist in all dispute resolutions
- Pro-actively manage and review not sold vehicles
- Accountable for quality of sale entry for area of responsibility
- Accountable for pro-active stock management, providing solutions and suggestions to ensure vehicle churn is maintained
- Maximise return for customer owned assets within area of responsibility
- Accountable for customer SLA delivery
- Responsible for invoicing and charging processes for relevant accounts within area of responsibility
- Pro-actively manage customer feedback and take appropriate actions to resolve
Knowledge and Experience Required:
- Knowledge and experience of core BCA systems and operational activities
- Experience of managing a team across multiple locations
- Experience of building and maintaining good working relationships with internal colleagues and customers
- Resilient customer service skills
- A natural ability to consistently deliver high levels of accuracy and performance through attention to detail and disciplined working practices
- Knowledge and understanding of wider business services and products
- Experience working in a fast-paced business with the ability to work to tight deadlines and correctly prioritise workload
- Computer skills including good knowledge of Microsoft Excel
- Experience working within the wholesale automotive industry
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.